Build your future with Sovos.

If you are looking for an opportunity where career-minded professionals can achieve success while bringing their best and whole selves to work each day, Sovos may be the company you have been looking for. Employees at Sovos operate on the leading edge of digital technology while working to improve lives and the communities in which we live and work. When we say Solve Tax for Good, we mean For Good in every sense of the word. Our organizational commitment is to provide a place where employees can thrive and progress in their careers while having the support behind them that only a global company can offer.

Sound like this might be the opportunity you have been looking for?

Take a look at our career posting below. Don’t check all the boxes? Apply anyway! We are focused on hiring the right people, not the “right” resume.

It’s not about what you have done somewhere else, it’s all about what you are capable of doing here.

The Work You'll Do:

Software Support Analysts at Sovos are the primary technical point of contact for our clients. Something goes wrong for our users? They call (or email) you! You will have the opportunity to work with a global team, with help from around the world, to work to Solve Tax for Good and help our clients achieve that mission.

This is a great role for folks who have a technical background but want to take that next step in their career. This role offers the ability to learn new and complex problem-solving hacks all while working on a team that’s there to help you out whenever you need it. You'll get the tools necessary to grow into higher and complex next roles that will help our customers with the most difficult of issues or grow into other departments within Sovos.

More specifically you will:

Reply to our Clients needs by phone and e-mail while tracking and managing open tickets from initiation through resolution
Assist clients with data file imports as well as the creation of custom reports of their information
Provide training and guidance to clients as well as internal staff for our products and services
Troubleshoot the creation and modification of more complex client tax forms (NOTE: tax industry background is not required)
Interact and help with clients, internal and external regarding their issues including status updates, training, and issue resolution
Assist other members of team with client outreach projects throughout the year
What We Need From You

Ability to manage multiple tasks concurrently and actively manage tasks to completion
Advanced English skills (written and verbal)
High comfort level using Microsoft Excel, Word, etc.
Great team player who is passionate about technology and helping others
Excellent written and verbal communication skills - this role does involve talking to users


What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

Mentoring Programs
Management Bootcamps and Development Trainings
Yearly performance reviews where compensation and performance are assessed and rewarded generously
Clear paths for growth within our roles (but we know that career development can be like a spider web, not a ladder - we give you the tools to move outside of your career as well!
Generous time off and benefits
Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos was built to solve the complexities of the digital transformation of tax, with complete, connected offerings for tax determination, continuous transaction controls, tax reporting and more. Sovos customers include half the Fortune 500, as well as businesses of every size operating in more than 70 countries. The company’s SaaS products and proprietary Sovos S1 Platform integrate with a wide variety of business applications and government compliance processes. Sovos has employees throughout the Americas and Europe, and is owned by Hg and TA Associates. For more information visit www.sovos.com and follow us on LinkedIn and Twitter